Then to be overwhelmed with what choice to make in less than a half hour is definitely frustrating and discouraging. Via Benefits is the FTX of benefit providers. Please contact our Member Service Center at 800-222-7377 for assistance with the letter for Social Security. After waiting the time I did on hold, I knew wed never get threw the appointment in time for the other things we had going on. So far I have spent 2 hours providing my info, 2 hours providing my husbands info, and have appointments coming up to select plans but have questions so have been on hold for hours at a time waiting for calls to be picked up and nothing! Over the last 7 months every month there is a big hassle with getting my reimbursement on a timely basis! Thanks for your continued oversight and advocacy on our behalf. https://marketplace.viabenefits.com/ They were certainly helpful but I still had questions. I eventually hung up. (Its next to the OPERS logo.) Please help me to do this! Your email address will not be published. Thats good for them. I have a question re: healthcare deduction from my monthly ck.? Our money doesnt go in our bank accounts till the next Monday or Tuesday. If you experience issues, please call Via Benefits (same phone number, 1-844-287-9945) and they will be able to better assist you. I did not receive a response until Nov. 18. Yes, the website has some information but Im not familiar with the plans and the info presented is showing a hospital system as covered, but the Professional Group is not. AJT, The VIA Benefit site has no way to submit for reimbursement, nor is there the $1200 available upfront from OPERS. I have called everyday and sat on hold for hours. If you were not able to complete your enrollment appointment today, Via Benefits website that I provided below offers the option for a virtual Zoom appointment. If i did get opted in shouldnt there be a place to see whether I will have the $ 1200 transition deposit ? I tried to do research online as Ive never heard of Ambetter. Website shows Bogus dates for my Reimbursement3. PDF 2022 Enrollment Guide - Via Benefits Via Benefits Phone Number Opers | Contact Information Finder This company is not taking care of IBM retirees. If you were not able to complete your enrollment appointment you can schedule a virtual appointment through the Via Benefits website I provided below or you can schedule an in person appointment with a license benefit advisor through your OPERS online account under the Tools and Resources tab. I was fortunate enough to not have an issue in creating my login. Will this deposit be available in December or January?? She was efficient and upbeat and a wonderful person to work with. What r are we supposed to do? Thanks, MS. Thank you for letting us know, weve shared your experience with our contact at Via Benefits. We appreciate your patience during this transition as some materials may take longer to update than others. It would be so much easier to do our own research and select plans. I opted in through my OPERS account [ I think ]. It should not be this difficult or frustrating for retirees who have questions about particular Medicare plans to get answers before the open enrollment window closes. ompensated with commissions but is Via Benefits? Then my call was disconnected 2 times. Nov. 4, 2021 Open enrollment for both Medicare and Pre-Medicare retirees is now in full swing, and with the change in health care delivery for Pre-Medicare retirees in 2022 our call volume is especially high. Thought I was doing everything according to the instructions. Set up an appointment 3 weeks in advanced (earliest open). The service has been good but I dont think a name change is a good idea when serving the elderly. Pers. I allowed 2 hours for our appointment. Call volume remains high - PERSpective I would like to know how i get a statement of my opers reimburstment. Thanks, MS. Im trying to get reimbursed $851.70 from the transitional one-time payment funds for my coverage starting 1-1-2022. OPERS Health Care Program - Frequently Asked Questions The agent was nice and mostly had to read disclosures and other legal info that I needed to agree to. She really was patient with me but before I could enroll in a plan, we were disconnected. Correct about us old folks do not like changes. I encourage you to attend our Transitioning to the Connector seminar, either in person or online, presented by the OPERS Education team. Simplify Your Healthcare Coverage with Via Benefits The Medical Mutual plan will cancel on its own. After much frustration she asked what browser I was using. You have to speak with an ADVISOR! The new name reflects the evolving benefits landscape that we have come to know. I have tried to enroll numerous times in various ways only to hit road blocks. Do I need a different reimbursement from now that there is a name change? I specifically woke up early today to start this process of calling as soon as via Benefits phone lines opened. Cheryl, What is all this about calling Medicare to save on our plans?? Please know that we are 100 percent dedicated to ensuring that all Pre-Medicare retirees are able to opt in to the HRA and enroll in a medical plan by the Dec. 15 deadline. As frustrating as this whole process seems to be for most members, at least you are taking the time to actually read our comments and answer our questions and I appreciate that. The agent even did a three way call to my Doctor making sure they took my new plan. The January 2022 premiums can be submitted for reimbursement prior to January 1,2022. We should NOT be expected to sit on hold for this amount of time. I have requested that the agent take my number to call me back should we be disconnected and that, I am told, is not a possibility. The only thing that changed was the name. Ive now been on hold for 3 hours. I have hospital insurance and prescription through VIA Benefits. If you are not aware of the reimbursement option you are enrolled into please contact Via Benefit at 1(844)287-9945. Again, I have been on hold for over 2 hours this afternoon. The reimbursement from the pre-Medicare HRA can start with the January 2022 premium and you can start the reimbursement process through your Via Benefits mobile app or the Via Benefits online account. A Via Benefits representative can help you. Thief's! I went ahead and scheduled another appt in Dec hoping between now and then I will get someone to help me enroll. When calling Via Benefits, please dial 1-833-939-1215, regardless of what your appointment confirmation email states. Participants will receive the extra $1,200 when they submit requests for reimbursement. Thanks MS, Need to change my address on my healthcare reimbursement account, Kathryn, For more information on how to submit reimbursement claims from your HRA, please go to the OPERS website at https://www.opers.org/healthcare/plan-options/hra.shtml. Called back 11/3, complained and had to wait 3+ hours. It is difficult to have to apply for reimbursement every year. Just a bad situation. The getting reimbursed guide for 2022 is available on the Via Benefits website. We are retirees from Marathon petroleum. I successfully reset password using both email AND text verification codes, then try to log in. This is the same number I called last week and waited for 4 hours. It will likely add to the confusion of dealing with various entities, subcontractors, forms, etc. Why did they change their name? Ohio Public Employees Retirement System 277 E. Town Street, Columbus, OH 43215 | 1-800-222-PERS (7377 . There are several weeks left before the Dec. 15 deadline. Is this correct? I cant access info for my HRA account. What is so disappointing about Via Benefits performance is that it was entirely predictable. Participants cant be reimbursed if they dont first make a payment. I retired in 1999 and have had Humana and Medicare since then. Via Benefits seems to be overwhelmed as they cannot answer phone calls. Reimbursement forms can be sent to either PO Box 981156, El Paso, Tx 79998-1156 or PO Box 981155, El Paso, Tx 79998-1155. No action is required for the dental and vision coverage through OPERS during open enrollment if you do not want to make changes/cancel the dental and vision coverage you are currently enrolled into. Still waiting for reimbursement of my health care premium. Please contact OPERS at 1-800-222-7377 so one of our Member Services Representatives can further assist you. They should be ashamed of themselves. Visit metlife.com/opers for information regarding OPERS vision and dental plan coverage. I am trying to get a hold of someone at OPERS. I need someone to call me who will remain on the line and help me with enrollment which is what ViaBenefits is charged with doing for OPERS members. that they are are overwhelmed but from reading the comments below, the wait times are completely unacceptable! jerry Their service is excellent, always quick & on time, everything good since Jan. 1. Stay Away! I called back and been on hold over 2 hours still. Via Benefits is here to help you find, review and enroll in the health care coverage that fits your needs. First, you cannot get them to pay if your life depended on it and then you cancel your policy because of horrible service, then they send you a bill for almost $1000 and will give no explanation, saying they paid AFTER your policy was canceled. Very frustrating. Or does it have to be in the same account as our pension check? We appreciate your patience and ask that you keep trying. There are a few notable changes occurring for OPERS Medicare retirees, effective Jan. 1, 2022. Linda, But regardless of whether you plan to enroll in a new medical plan through Via Benefits, you must contact Via Benefits not OPERS to opt in to the HRA to begin receiving HRA deposits in 2022. We apologize for any inconvenience and frustration this may cause. Were not sure what communication youre referring to. Visit the Educational Opportunities for Retirees section at opers.org for webinar topics, videos and recorded presentations. Can benefit recipients make contributions to their HRA? Thanks, MS. My appt was,at 215. INCOMPETENT, HORRIBLE, AND VERY RUDE!!! My lengthy comment is directly related to what Fred is saying. As stated above, the VIA Benefits site will send a code to your email, and will not let you see anything like you never logged in. Are we losing Blue Cross and Blue Shield coverage? This is my second post about Via: I recently joined an online Ohio OPERS group for retirees and found out that VIA may be charging us a great deal more for monthly premiums than a provider may charge us if we enroll directly through them. I made the call in appointment in September thinking I would call in get the information I needed and make a decision. If you're an OPERS retiree with questions about your Health Reimbursement Arrangement (HRA), you must contact Via Benefits at 1-844-287-9945 between 8 a.m. and 7 p.m. (EST). Hopefully they will get this resolved for her before the 12/15 deadline! She did not call me back as I was told the reps would if we became disconnected. One specific Medical Mutual insurance plan premium increased a total of $450.00 from the actual premium stated on the ViaBenefits site after the application was completed. My friends have to get help every month to send to VIA the bills if there are funds available. Working with Via Benefits Finding the right Medicare coverage can be complicated, and your health care decisions are important. What priority are given appts? What kind of paperwork do I need to submit for the reimbursement? I was told you need to speak to an advisor. The phone rings twice and then goes dead .
Dickinson Montessori Academy,
Bluegrass Yacht & Country Club,
Are Intermittent Employees Eligible For Fers,
Is Abilene Christian University D1,
Articles V