Archived post. RunThermal 2 yr. ago. During weekends support got very limited activity. Powered by Discourse, best viewed with JavaScript enabled, Cant login to Crossout with Gaijin account. thanks. Please read through this troubleshooting article if this applies to you. is there still have support team reading ticket? - Gaijin.net Store You should be patient though, and not make any follow up tickets asking them to hurry up. How to set up the Two-Step Authorization (Google Authenticator). [Dreamcast gamer] War Thunder : Gaijin Support All rights reserved. #WarThunder War Thunder : http://warthunder.com/en/registration?r=userinvite_2345292 . I'm about to email gaijin support and see if they can help me remove the 2 step verification process from my account login. But i have a good progressed War Thunder PSN account that i only use on the PC. Gaijin Pass. - " Do you have purchase history? Unlinking PSN-bound account - Page 32 - War Thunder 20112023 Gaijin Games Kft. Do they take longer now, or should I resubmit my ticket? Support working hours - General Discussion - War Thunder I said everything important to her and she told me that it doesn't make sense and she threatens me to block my hacked account permanently. Riley2142 Jan 2 @ 8:09am. 1. Click Login. - I won't post e-mail chain because it has many private informations etc. Gaijin Pass is an additional layer of security for your Gaijin account and an effective news aggregator for all Gaijin projects in one app. I would call your card company and cancel the transaction. Support offered me to make a new PC account so that they can put Enlisted on that new account. Anyone submit a support ticket recently? - Gaijin.net Store, Gaijin Powered by Invision Community, Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice. She could easily help me get back my account a week ago at least but no! account i can only acces thru steam & gaijin support reply time The customer support portal is the only way to get in touch with our support team. All trademarks, logos and brand names are the property of their respective owners. I sent a ticket about recovering a deleted account and I am unsure if it's just Gaijin being its usual self or some sort of problem but it's been 3 days since the . Scan this QR code to download the app now. Click "Login". All trademarks, logos and brand names are the property of their respective owners. War Thunder. Or, you can post on the official forums. 144719936 March 28, 2023, 8:30am #5. Gaijin Entertainment - Gaijin Entertainment I have personally used this method to resolve several issues in the past. - I didn't bought this account, it was my primary game account created by me in 2016, - Yeah I didn't think that downloading windows 11 and changing my phone to new one was good idea but I didn't even think at that time that someone could log in in that time and change account password etc so I can't log in no more. They judged your case and denied your claims. YO___LO___HI, May 30 in Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice. If you have technical or billing problems with any of our games, please contact customer support and our team will gladly help you. Gaijin support By Silentsfool, March 29 in Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice Share Followers 1 Silentsfool Member 0 5 posts Gender: Male Location: South Africa 7623 BattleGround Falcons =BGFs= Report post Posted March 29 mate its gaijin. Support will be able to help you if you show them proof of a purchase. Average Gaijin support ticket time? : r/Warthunder - Reddit And most importantly, don't be a jerk. In order to link accounts, run the game through Steam and enter the username and password for your Gaijin account in the window on the left side of the screen. Easy Anti-Cheat troubleshooting. I created a ticket 11 days ago about my hacked account and I contacted support so they can help me get it back, but one gaijin support member answered named "Alina" Is she the only one person that can answer tickets? It is sufficient to create a single game account in War Thunder and login using that. Please be aware that "bumping" ticket (so adding more answers before support answer you) will only slower the response time due to kicking your ticket to the end of the line. There pretty forgiving about that, save the virtual receipt and they should refund them. How to Write an Effective Support Ticket - Concensus Technologies In this video I will show you how to submit a ticket through Gaijin. Reddit, Inc. 2023. How to set up the Two-Step Authorization (Google Authenticator). I uploaded a lot of screenshots, server replay links and other proof and the only answer that came after that was 2 days later: (btw this is not quoted, I just summed the 2 lines up) "It's your problem ,sry. they do not work weekends) i could not find working hours anywhere. I was just coming on the subreddit to ask how long the average ticket response time is? Reaching out to Forum mods on the Gaijin forums may help at least start inquiries of what's going on or give you more information to work with. I said please and offered money and they wouldn't change my email account when my ISP changed. still didn't get any answer. Apparently I have to find way to revoke that ban and contact someone else that can help me. Gaijin Support How long does gaijin support usually take? : r/Warthunder - Reddit New comments cannot be posted and votes cannot be cast. Rules for submitting a request to technical support. Maybe it really *is* on your end. By VillainInGlassz, June 15, 2020 in Gaijin.net Store, Gaijin Market, Gaijin Merch Shop, Main Website, Forum, Live Problems & Advice Share Followers 0 VillainInGlassz Member 0 3 posts 6837 Loli Protection Squad =OPPAI= Report post Posted June 15, 2020 (edited) PROBLEM SOLVED! Archived post. If you are playing mobile games then they asked me about the 2fa phone number that was binded to the account by the people that took over it. i submitted a ticket, to which they asked for screen shots. Ive entered my correct email and password, doesnt say wrong email or password, then says would you like to link this account to steam? so i clicked yes, then it says an error occurred and to contact support. I've emailed them before but now I can't find a way to contact them via e-mail. We don't change emails for anybody . Just be patient. (i.e. Launch War Thunder on your Xbox; Once in the hangar, click on your nickname in the top left to open the profile screen; In your profile, click the "E-mail bind" button which is positioned in the bottom left; Enter your email address in the window that opens. Please be patient. Espaol - Latinoamrica (Spanish - Latin America). So Ive have a problem with my purchase of golden eagles not going through. 1 for the game you are playing, and 1 for Gaijin.net. In the event that access to Authentication codes is lost, access to the linked account can only be restored by opening a ticket with Gaijin Support. Gaijin Entertainment Hey everybody, this is my first time I've ever posted a support ticket to Gaijin in the 7 years i've played the game. The game is based around combined arms battles on air, land, and sea with vehicles from the Great War to today. Do they take longer now, or should I resubmit my ticket? The Gaijin Support is not Responding at all - Steam Community Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. How long does gaijin support usually take? The Gaijin Support is not Responding at all, I made a request about me not getting a lot of research points in the past days. Looks at calander, notices it's Xmas season which might mean reduced hours or staff. 145054261 March 27, 2023, 4:00am #4. I created a ticket 11 days ago about my hacked account and I contacted support so they can help me get it back, but one gaijin support member answered named "Alina" Is she the only one person that can answer tickets? Xbox account email linking - Gaijin Support : r/Warthunder rextoooo What's Gaijin's support email? Zendesk: Customer Service Software & Sales CRM | Best in 2023 How to submit a support request - Gaijin Support #3. 1 for the game you are playing, and 1 for Gaijin.net. 20112023 Gaijin Games Kft. should i tell my friend to send new ticket? Here are some helpful tips to follow when writing a support ticket: Do not panic. Zendesk Relate, our global customer experience event, showed us the future of intelligent CX. This is a subreddit for War Thunder, a cross platform vehicular combat MMO developed by Gaijin Entertainment for Microsoft Windows, macOS, Linux, PlayStation 4, PlayStation 5, Xbox One and Xbox Series X|S. or just waiting because i think all of them very busy about the game that got review bomb? Screaming here does nothing. Contact - Gaijin Entertainment This is a subreddit for War Thunder, a cross platform vehicular combat MMO developed by Gaijin Entertainment for Microsoft Windows, macOS, Linux, PlayStation 4, PlayStation 5, Xbox One and Xbox Series X|S. Please be patience, support read all tickets and answer them one by one. RunThermal . New comments cannot be posted and votes cannot be cast. Please be patience, support read all tickets and answer them one by one. If you already have a Gaijin account, and you have access to it 2. Reddit, Inc. 2023. Please be aware that "bumping" ticket (so adding more answers before support answer you) will only slower the response time due to kicking your ticket to the end of the line. All trademarks are property of their respective owners in the US and other countries. I just want to know that what to do ? In this video I use it to report several players during a Clan Wars Stream for quitting out. Usual time Gaijin responds to tickets submitted? - War Thunder I keep getting sent to the Gaijin FAQ support page and it doesn't have the problem I need help with. E3 2017 Digital Ticket - Crossout: Thug Starter Pack instructions Espaol - Latinoamrica (Spanish - Latin America). New comments cannot be posted and votes cannot be cast. Terms and Conditions; Terms of Service This thread is archived one of my friends send ticket about account it 3 days now. Gaijin Entertainment. How to Open a Ticket on Gaijin - YouTube If you do not have a Gaijin account, or you lost access to it 3. Anyone submit a support ticket recently? If you are already an owner of a Gaijin account and you have an access to it, then you have to log in on the Customer Support page using the 'Si Ive never seen that message before are you trying to connect using the standalone or the steam client? You can still relive the action. Customer Support - War Thunder Can't I manage to contact any other person that can understand my messages and help me? The game is based around combined arms battles on air, land, and sea with vehicles from the Great War to today. You can use this method for account issues, payment issues, missing weapons or cosmetic items. Funny. Gaijin Costumer Support Sucks :: War Thunder General Discussions For best results, ask Z Bot a question or describe your issue in a complete sentence. If you missed it, no worries. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will be prompted to link your accounts together. well but, 7 Hours? Wish I'd never heard of google authenticator now. They are busy at this time with the sale etc. Hello, I submitted a ticket more than 36 hours ago now, and I was just wondering how long it often takes Gaijin to get back. So I purchased three of the starter packs on steam linked to my account and none of the vehicles or the golden eagles showed up. like Gaijin it doesn't send anything to my phone, I had to install on pc (Chrome extension) which doesn't work. All trademarks are property of their respective owners in the US and other countries. This page was last edited on 15 August 2019, at 11:21. Earlier i bought some golden eagles just to bust my way through the battle pass but I didnt realise that the prise went up as you bought the tiers. All rights reserved. Espaol - Latinoamrica (Spanish - Latin America). 2023 Gaijin Network Ltd. All trademarks, logos and brand names are the property of their respective owners. 4. How to submit a support request There are several ways to submit a request to the support team: 1. There are several ways to create support tickets. For any other inquires, use the form below: Contact form Question Topic Contact name : Company or Media Name : Job Title : E-mail: Message : Captcha : All fields are required. Report post Reddit, Inc. 2023. well, let me explain, i send a ticket to gaijin support 7 HOURS AGO and still no answer, well, does anybody have the same problem as me? What is the average wait for a gaijin support ticket? #1 Agni May 13 @ 11:07am Hellooooooooooo #2 KnightoftheAbyss May 13 @ 4:37pm Via the ticket you have written. Privacy Policy. Once you have created both accounts please follow my instructions. Customer Support If you have any technical problems or account issues regarding War Thunder, please, contact our Customer Support team: support.gaijin.net Join us More than 50,000,000 gamers New Community More than 100,000 followers FACEBOOK More than 640,000 members INSTAGRAM Join the community! Is it possible to get refund? - Gaijin.net Store, Gaijin Market, Gaijin What is the average wait for a gaijin support ticket? Valve Corporation. Usually Customer supports don't work friday afternoon-sunday, so probably just didn't get to it quick enough before friday. Posted March 7, 2015 Hello, does anyone know if Support (the place you submit tickets to) works weekends? that the problem, and nothing appears after 14 hours, that why i'm angry. So I then purchased a few eagles to get me out of the negative zone but it still says I'm in the negative and must contact support. Zendesk Relate 2023. I made a request about me not getting a lot of research points in the past days. Id rather not say how many but I was a lot of money imo for a f2p game, they havent responded 3.5 days later and I have sent follow up replies asking for a response and with further clarification, any ideas as to why I may be being ignored? I uploaded a lot of screenshots, server replay links and other proof and the only answer that came after that was 2 days later: (btw this is not quoted, I just summed the 2 lines up) "It's your problem ,sry . All trademarks, logos and brand names are the property of their respective owners. Each time I have contacted the support I got a response in less than 24hrs. ~ Yes, I do - Everything is on my email, I sent everything needed to this support staff but apparently she knows better. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1:05 You'll be greeted by Z Bot, a chatbot that can answer many of your questions about Zendesk instantly. To redeem your Crossout Thug Starter Pack please visit the Gaijin.net Store and register or log into an existing account. Gaijin Costumer Support Sucks well, let me explain, i send a ticket to gaijin support 7 HOURS AGO and still no answer, well, does anybody have the same problem as me? They will get to you in time. 20112023 Gaijin Games Kft. Please, log in there and press "submit a request" button at the top of the page. The Gaijin Support is not Responding at all. sometimes it takes them a while to get to your messages, Sounds like a weekend thing too. Earlier i bought some golden eagles just to bust my way through the battle pass but I didnt realise that the prise went up as you bought the tiers. The author of this thread has indicated that this post answers the original topic. It saves our engineers a lot of time going back and forth trying to get information from you. The Z Bot will provide you with links to relevant help or training materials or with step-by-step guidance. If you haven't received a response within a reasonable time frame (at least a week), try an alternate method of contact. All rights reserved. They don't give a if you have trouble (thought you would know that by now). So, I can't get any mail from them nor any special offers. 1 No views 1 minute ago In this video I will show you how to submit a ticket through Gaijin. Humble Bundle Key Redemption Redeeming Your Game Keys Follow E3 2017 Digital Ticket - Crossout: Thug Starter Pack instructions Note: Codes will expire on December 31st, 2017. 3 times I've sent in tickets they been really good, responding in under 12 hours each time, probably just lucky, I would expect a day to at the very most a week. ", Support has always been helpful for me, can you define the issue you're having here? New comments cannot be posted and votes cannot be cast. She can't read my messages and I can't even talk to this person normally. thank you so i going to tell my friend to wait. During weekends support got very limited activity. Gaijin support - Gaijin.net Store, Gaijin Market, Gaijin Merch Shop They simply said, and I quote: Tough luck. You will be prompted to link your accounts together. I am also having the same issue. What the hell is wrong with Gaijin Support? Gaijin support response time? : r/Warthunder - Reddit She could easily help me get back my account a week ago at least but no! The first level of security of your Gaijin account is your login and password. Today I bought the MiG-23ML on steam (when I should have bought it on my xbox) and was lost when my Profile didn't renew. Will they Answer me anyday?, thanks, probably not ! Note: this should be any valid email address you have access to. Contacting Zendesk Customer Support - Zendesk help The last time I had to contact support was almost 3 years ago now, and back then they responded within 6 hours. No matter how much you spam them now about the same thing, they'll obviously ignore that. Authenticator Issue #64 Sneezry/authenticator GitHub I then refunded them through Microsoft and I've got my money back and everything but when I went on warthunder afterwards it said that I had a negative golden Eagle balance. So now i want my PSN account to be unlinked so Gaijin can transfer my Enlisted game to PC version again. During our successful history, we have already developed more than 30 games for different platforms: PC, Nintendo Switch, PlayStation 4, PlayStation 5, PlayStation 3, Xbox 360, Xbox Series X|S, Mac OS, Linux, iOS and Android. i spend 10.99 and i havent it yet. By thank you that is what I have heard just getting nervous my xp bonuses expire soon. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. All rights reserved. You are already in contact (from what you indicate) with Support. Scan this QR code to download the app now. Will they Answer me anyday?, thanks < 1 2 3 > Showing 1 - 15 of 32 comments Ohjay Dec 20, 2015 @ 11:06am Gaijin Support :: War Thunder General Discussions - Steam Community The thing is, writing a clear and detailed support ticket is the key to speeding up the support process. The ticket has been in for 3days now, any help is greatly appreciated! The time will just depend on the issue that you are having.Gaijin Home Page:https://gaijin.net/enGaijin Support Page:https://support.gaijin.net/hc/en-us/requests/new?locked=1\u0026ticket_form_id=165609
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