- We will investigate this and call you back, they never called. In addition, the company is investing in major electric grid enhancements and energy storage, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear. Since 10/20/2022 I have been in a Nursing & rehab facility for a broken hip and wrist. Working in cooperation with customer groups, Duke Energy Florida has developed an innovative plan to spread the recovery of approximately $247 million of unrecovered fuel costs over two years and forego immediate recovery of costs related to recent storms, among other actions. Yes FIVE months later we received a bill of $800 dollars plus for service since 11-22. More information is available atduke-energy.com. How do I know I can trust these reviews about Duke Energy of Florida? We conducted a search on social media and found several negative reviews related to Duke Energy. Why is there no regulation of this and why are there no supervisors that can even speak to your customers. If the person who works for you talks to a customer and gives them specific dates of when their payments who be spread out should they not stand by the error and not punish the customer? For reference, the technician can look at the one already installed. Duke Energy Florida LLC Utility Deposit Bond - Suretypedia Had a parking ticket and they have something like this happen was devastating my mother was upset she was in tears thinking I was going to be going to jail for something I didn't do and I'm her caregiver I'm all she has and I have to do a lot of things for her because of her current disability. Get buying tips about Utility Companies delivered to your inbox. What experience? This is the second time in two weeks. No one is here but me, and I am here approx. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I sit on both the Hamilton Chamber of Commerce and am also affiliated with the City of Cincinnati for the John Cranley petition group. Updated: 06/30/2023. My second desired resolution is to either repair your meter or replace it at no cost to me. Refund some of my money back. Are you this business? More information is available atduke-energy.com. Unsubscribe easily. They must also inform you of which specific bond type youll need. The amount of money you all charge I should get concierge service when I call for a concern. South Carolina. Your landlord agreement is also not reasonable. The age of Duke Energy's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. The company employs 27,500 people. Due to some duke energy contractor's fault my house suffered the abuse of rain, water and different climatic effects & environment for four months resulting in damaging the life of electrical circuits of all machines (as per electric experts even if those run at this point of time) and one foot rain water destroyed many things (difficult to count or write down) Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Follow Duke Energy onTwitter,LinkedIn,InstagramandFacebook. North Carolina. Media line: 800.559.3853, Florida, The new projects, named the Bay Ranch Renewable Energy Center and the Hardeetown Renewable Energy Center, each have a power-generating capacity of 74.9MW. Sign In to My Account - Duke Energy Same day guy from Grid One came by Said he had to change out the meter. 1. I cannot afford this kind of bill as one person living alone - and only here 8 hours with the heat on (the thermo) at 66 most of the time. Duke Energy: Reviews, Complaints Only to find out the new bill would be $379, due Jan 31stthis was on-line info. Honestly, whoever runs this company should be ashamed of themselves. Now, you all have kicked my off of my installment plan and billed my over $1300 due by 3.20 yet you all cannot seem to find the payment that was sent to you and apply it to my account. Need a State of Florida Lottery Retailer Bond. I've been on the phone with several different reps and 2 supervisors and they said void the letter cause we do what we want basically! Duke Energy Corporation. Agency assistance may be available to cover some or all past-due utility bill balances. This is the worst company in the world. The bill were doubled and then triple after the moving out of an entire family. Really? I can life with the dollars if necessary, but to arbitrarily lose power is unacceptable. The company incurred costs to secure the necessary resources to quickly and safely prepare, respond and restore power. This happens repeatedly - our section goes out and rest of the neighborhood stays on. Despite that, my bills have grown higher and higher; from $132 in December to $222 in January and now $324! Duke Energy Florida, LLC Utility Deposit Bond | EZ Surety Bonds The only time the CE makes sense, is for a home/condo owner who realistically cant benefit from putting solar on their home. Why won't you send me e-bills there? 8 hours within a day/night - to sleep. My bill said it would be going up to $233.31 for the next month. Please send someone to my home that can comprehend how to put three screws into three holes in the back of the electrical box and screw them into the post. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The person didn't pick up I left a message, but never got a call back. Media line: 800.559.3853, Florida, Between a rock and a hard place! But my bill is ESCALATING. I've offered to pay the amount from the time that MY meter was installed on more than. As a result, only 6% of 498 complaints are resolved. I said ok, I don't and won't. Duke Energy Florida, a subsidiary of Duke Energy, owns 10,300 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida. I said ok now your company needs to refund one of those payments. I went online dec. 27, 2017 to see when and how much I needed start services in my name and was e-mailed a letter stating service will not be completed until deposit is rendered. 2. No one I have contacted by phone has had any compassion or reasonable explanation. That's the whole reason I made the appointment to get help. No dishwasher use. Who do I need to speak to to file an official complaint. Building a Smarter Energy Future Were making smart investments to improve reliability, prevent outages Or how stupid are the workersCommon sense goes a long way. Desired outcome: We want to deliver real value to our customers, including more control of their bills, a stronger, more reliable grid and cleaner energy.. After the situation was explained to them, they put ONE SCREW into one of the holes, secured it to the post and left. Desired outcome: The bills were around the same as last year with an entire family presentHow Is this possible? A couple of young men came out and could not figure out what to do. WebFind out how to pay your security deposit to begin your electric service from Duke Energy. You would actually just turn off my power? We can help you get the bond you need. At MY EXPENSE I had the post replaced, painted and stabilized/attached to the side of my mobile home. Western union have email your company about it since Jan 29th and she said we dont have that email. This will surely increase the credibility of your complaint. I cannot be held responsible for the previous tenants, I can barely pay my own bills much less everyone elses. Media contact: Ana Gibbs Very disappointed with your employees! Credit: M2020/Shutterstock.com. WebShare the Warmth. Until the year 2017, I have never had a light bill for $ 300.00.in 2017 I had at least three.in recent years I have updated windows, insulation, and even had your company come in and do a energy audit. I turned OFF my hot water heater, & water cooler two months ago. Pinehurst, North Carolina - in 5 years Ive had more power outages on a sunny day than I had for 35 years in Florida with hurricane season. Some guy said we would just apply it to your account I said no because my bill is not due, to please refund my funds. We have been Share your photos and videos with others to prove the truth of your words. Your meter is not working correctly. The bill had been sent to 202W Lincoln, Swayzee, Indiana. I realize we have had colder weather but I do not believe that is the only problem! 3. - Employees disrespect, slanderous, & defamation of my character, - Caused chaos & expenses / account #: 9100 0970 9534, for someone to contact us that actually cares and to look into how yall obtain his account number anyways [protected] Kayla mcmillon, I would like the employees be reprimanded for their actions. Our site is customized by location. I am sure there are some personal injury concerns. Tuesday 2/28 I will be filing an official complaint with the federal trade commission and the better business bureau about this issue. Go to home page. BACK TO STATES Select your service location on the interactive map. Fill out the form to buy your bond instantly! I have made the payment through visa card and should be refunded through my visa card. The only other usage is refrigerator, freezer, water pump and 4 light bulbs on timers. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. I am very upset that duke energy is not willing to help their costumers! I got no explanation from your customer service phone line, and no sympathy for the extreme stress this is causing. They know we can't just call another energy company so they know they can do this to us. The bonds penal sum is the same as the security deposit amount. Of course, this is happening as service is being shut down. On their tips and tricks they suggest randomly giving water heater a power down & less AC. Our income did not go up 60%..Thank you. Which costs at least $700+ a year for a policy, which they REQUIRE. DUKE-ENERGY and potentially OTHERS Require that you have a "GENERAL LIABILITY" Insurance Policy on your House. The specific bill impact will vary depending on several factors. Seriously if my bill is not due refunds my account I dont care whether my bill was due next week. This is bogus! I will also be in contact with the local department of social services to speak about option for a class action lawsuit to include everyone whose service was disconnected or the customers you all took the assist for but never applied. They also claimed that it was "colder" this Dec. (by only 3 degrees vs Dec 2016 per Fox News). Duke Energy Corporation. How to obtain a Duke Energy Utility Deposit Bond (Florida)? Thinking it was ok I came in on the billing cycle so the bill shouldn't be that high it's been in my name for only like 2 weeks or so but nnnnnnnooooo duke energy has been charging me without lights being in my name! With a combined investment of more than $2 billion, Duke Energy Floridas solar generation portfolio will include 25 grid-tied solar power plants, which will benefit all Florida customers and will provide about 1,500 MW of emission-free generation from approximately 5 million solar panels by 2024. Duke Energy Need it to go back to the $233.31 a month, till something can be worked out. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Duke energy - deposit inquiry : r/florida - Reddit two things happened about the time it started. I dislike this so called company intensely, their customer service (if you can call it that) is beyond lackluster, their billing procedures are horrible (can't even get a monthly paper bill in the mail), customer service reps that I dealt with exemplify what not to be and and overall they suck. Now, just see my humble part my total claim for all that four months abuse & and what the hell I suffered is $ 2175 (my goodness, even I am surprised, why sedgwick is doing all this game and damaging of duke energy's image. Please, excuse me and my universe level of personality in favor of america (for writing above strong words) and immediately (yes real quick as I have already wasted a lot of my golden time) get me the minimum amount I requested ($ 2175). I called the Duke Energy customer service and Jen was not very helpful at all and somewhat rude and told me to go on line to file a complaint. We provide a buying advantage with verified reviews Duke Energysilluminationfeatures stories about people, innovations, community topics and environmental issues. I am a florida girl. To learn about agencies in your area, dial 211, visit 211.org online or text your ZIP code to 898211 for information on where to get help. The company has interim carbon emission targets of at least 50% reduction from electric generation by 2030, 50% for Scope 2 and certain Scope 3 upstream and downstream emissions by 2035, and 80% from electric generation by 2040. Sometimes I also turn it down to 65. I was at the light at Cottonwood drive and Loveland Madeira Road this morning with my blinker on to take a left on Loveland Madeira Road. They are cheating. That devastating my mother was upset she was in tears thinking I was going to be going to jail for something I didn't do and I'm her caregiver I'm all she has and I have to do a lot of things for her because of her current disability. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Why is the Duke Energy Utility Deposit Bond (Florida) necessary? 2.4 1,722 reviews. One hundred percent of the funds collected are distributed locally through social service agencies, community action agencies or United Way organizations to help those in need. Your failure to build a new power plant and your dumping coal ash to ruin local water systems in NC do not in any way constitute a right or entitlement to increase charges to your customers. Knowing where your account is located will help us serve you better. And he change, saying you didn't listen well, let me tell you, that's not customer service, i'm not asking for anything free, I work hard for my money and to pay my bills, I wanted to curse him out but I didn't, I terminated my call and called back to speak to a supervisor, I just spoke to dominic and explained what happened, me being a debt collector myself have never ever talk to a customer that way and debt collectors have a bad reputation, I worked for td bank and I provide solutions to my customers not humiliations, I really hope my call can be listen and this person be train much better, I don't wish nobody to loose their job either just to learn how to talk to customers even if they don't sympathize to their situation. customers, Read full review of Duke Energy and 1 comment, high bill and poor representative service. Duke Energy builds two more solar projects in Florida - Power Nine of the 10 facilities are now in service, while the remaining site in Hardee County is under construction and expected to be completed this summer. Before smart meter Dec 27th 2017 and earlier bill rarely exceeded $125.00 monthly during winter. Cell: 315.877.3031 We provide a buying advantage with verified reviews and unbiased editorial research. Until you all can figure this out I don't see any reason for me to keep giving you all money to STEAL. Each of these bills increased the amount by $200. Duke Energy Progress. So, you all got my money from my bank account and the amount of assistance awarded to me but never even actually gave me the credit. They said no and left. South Carolina. Due to that my house is sitting empty with 4 lights on timers, a refrigerator, electric baseboard heat set at 65 degrees and a water heater. Copyright 2023 Consumers Unified, LLC DBA ConsumerAffairs. I am going to be filing an official complaint if I do not hear something back ASAP. Had FPL for years and always paid on time before bill was even due. There is no logical reason for this, unless a meter is faulty or there is some other error. Maybe they do a credit check and base it on the results. I spoke with Duke Energy last month to set up a payment plan and was given five dates that my payments could be spread out with beginning on 3/25 (in 3 days). When you need to ensure that your utility company will be paid on time, a utility deposit, Get the peace of mind that comes with knowing your business is fully compliant with all, Surety bonds are a great way to provide financial guarantees that contracts and other business deals will be completed according to mutual terms. Because all duke meters are perfect! There was a memo with the deposit that included the information for the account that it was to be applied and the amount that was sent for that account. Heres a JEA Utility Deposit Bond. Cell: 813.928.7263 Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. She said her computer pulled up Sims instead of Swayzee with my zip code. The direct deposit was sent on 1/25/2023 for me and several other people. Keep thermostat at 68 all because we cant pay our bill due to the excessive increase! I called and they want me to pay over $400 of the previous tenants bill or they are threatening to turn off my power. The bond cost typically ranges from 2-15% of the bonds penal sum or limit. In addition to fuel costs, this rate adjustment also includes storm restoration work, mostly associated with hurricanes Ian and Nicole. I'm going to find out from my neighbors who have similar homes, what their bills are for that time period. Because the community action failed to communicate to Duke, and Duke failed to accept the proof from the agency and me of the upcoming appointment I'm sitting here with my family and no electric in the winter. We did not change our electrical usages practices but we saw that as soon as we got the new "smart meter" installed, our bill doubled plu Account #[protected]. Since the day I moved into my new place with my son I've caught nothing but grief from Duke Energy. It was sent from the county department of social services. I have lived in my house for 15 years and over the past 15 yrs we have had cold weather like we have had this winter and my power bill has never increased that much! Our scan shows Duke Energy website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Weve been having in the upstairs areas literally just our Alexa Wifi router, and modem plugged in because plugging in anything else, flipping on a light, Turing on the garbage disposal causes the electricity to door working for some times the whole day. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Pay Bill Online - Duke Energy No one responded. I would like to know where the payment is that was sent to Duke Energy by the Randolph County Department of Social Services. What is a Duke Energy Utility Deposit Bond in Florida and how does it work? Glenn regularly published articles and resources for all things surety bonds. Planning and development on the project began in the winter of 2020, with local permits secured in March 2021. The 2050 net-zero goals also include Scope 2 and certain Scope 3 emissions. Might as well have an A.I. Share your photos and videos with others to prove the truth of your words. Yes I am pissed along with a lot of other people. I now have a bill from my request date which is wrong My bill should be adjusted from my initial start and not request date! Its electric utilities serve 7.9 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 51,000 megawatts of energy capacity. Duke Energy I think your meter is defective and i'd like to know when you are coming out here so I can be here. General Information about EZ Surety Bonds and the Warnock Agency:EZ Surety Bonds is a website designed with the customer in mind. Power outage on 12/24/2017 - zip code 45152 DUKE-ENERGY charges a Minimum Usage FEE. The Hardeetown project is located on 780 acres of land in Levy County, Florida. account, Tennessee Division of Water Polution Control State Oil and Gas Board, State of Tennessee Department of Environment and Conservation Division of Water Polution Control State Oil and Gas Board Well Reclamation, State of Arizona Registrar of Contractors Residential General Contractors, Arab Electric Cooperative, Inc Utility Deposit, State of Alaska Division of Motor Vehicles Motor Vehicle Dealer / Buyer's Agent, State of Alaska Division of Motor Vehicles Motorcycle Dealer, State of Arizona Corporation Commission Dealer in Securities, State of Tennessee Department of Environment and Conservation Division of Water Polution Control State Oil and Gas Board Wells to be Drilled, Deepened, Re-Opened or Temporarily Abondoned, U.S. Department of Labor Office of Workers' Compensation Programs Self-Insurer of the Longshore and Harbor Workers' Compensation Act, State of Michigan Department of Licensing and Regulatory Affairs Workers' Compensation Agency Self-Insurer Workers Compensation, State of Delaware Department of Natural Resources and Environmental Control Division of Fish & Wildlife Shellfish Aquaculture Performance. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Your services ARE NOT reliable. I also have a gas water heater, and gas log fire place. Refund my funds Today. I am losing it! Our Rates - Duke Energy Electricity 101 She/ escalation specialist replied, it was and has been, because of a "technical glitch." A vehicle to accelerate decarbonisation: What is Power-to-X and how is it used in industry? Submit a complaint and get your issue resolved. We have a small rental problem and last month's power bill was $333. If I could take my business elsewhere I would. I keep requesting e-bills at Quicken Bill Pay, but my requests always fail. Together with the proposed reductions, typical residential customers using 1,000 kilowatt-hours (kWh) will see an increase of $9.24 in their monthly bill, on average, for 2022. Talked to an "escalation specialist"? When will you all be looking into this and applying this credit to my account? To no avail they didn't Stating that they waived the deposit and turn the lights on without my knowledge so I have to pay a bill that clearly says service will not be completed until you bring in $200 not void out the letter they sent stating otherwise Not to mention I was told by a rep I misinterpreted the letter! Then I mentioned that I had a landlord agreement that guaranteed the power to be left on. Per the request of DUKE ENERGY these payments started being DD this year. So, I called Duke Energybig mistake. If you did not have a monopoly, I would sure change providers. Ok - so this is a formal complaint. Duke Energysilluminationfeatures stories about people, innovations, community topics and environmental issues. No show no call. But I open my bill and was being charged from my request and not my initial start date which is impossible cause I have a letter stating my request will not be completed until I do so! WebRegister for My Account and then sign in to view your bill, choose how and when to pay, track your energy usage and more. Since October 2022 I have been in a facility to rehab a broken hip and wrist. They protect consumers from fraud, malpractice, or any other breach of their agreement with the company that issues them; when this occurs one party can claim your surety bond for you (the, While it may seem like a bad credit score means the end of your dreams, you dont have to give up on getting bonded! Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook. My desired resolution would be to refund me for 30 day period above-mentioned. We will be retiring shortly, and when this house is sold, one of our top requirements for a retirement home is to purchase something NOT serviced by Duke. Never had to pay a fee like that. Solar, I hate the way I have been talked to by customer representatives and it's even more annoying that I have to go to 4 payment locations just to have them tell me their kiosk are down and that they can't take a cash payment. What did you say to me? My actual usage is around 150 a month, never over 200, for two years, but with their quarterly "budget" plan, my bill is now 270. very possible! TV not on until 4pm. It was not and they said they weren't running the heat pump very much because they are both home sick with the flu and they had restricted themselves to the two front rooms and were using a space heater. We value your privacy. She claims that she never received any monthly billing statement Jan 20th, called to to see why bill went up so much. This review was chosen algorithmically as the most valued customer feedback. If the The power can still be turned off in some situations. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. We found clear and detailed contact information for Duke Energy. On 04/28/2023 someone fraudulent took out $228.85 out of my dads account that he didnt authorize hes 100% disabled marine veteran I am his VA Caregiver / Daughter and I speak in his behalf if u have any questions u may contact him at [protected] his bank was notified but it states on your website that if something like this happens to contact yalll which I did, Desired outcome: I made a claim on The Duke Energy Florida website and have the number of my claim, again no one at that company cares. Duke Energy was named to Fortunes 2023 Worlds Most Admired Companies list and Forbes Worlds Best Employers list. I will be going home alone, once I am discharged as my husband died in November. Duke Energy and their Sub-Contractors are replacing the saw poles and power lines on our street.
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